4 out of 5
Delivery is carried out by a our approved network of couriers who work tirelessly to minimize delays and to provide exceptional service.
Please note some Scottish highland and islands postcodes (such as AB26+ , FK 20-21 ,IV , KW 1-14, PH15-41), Northern Ireland, Isle of Wight, Isle of Man and Eire will incur a surcharge.
Returns
All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product. Please contact us immediately with any product issues that you may have so that we can resolve them for you.
Our non-faulty returns policy is listed in our full Terms and Conditions.
Images & Illustrations
Please note images are for illustration purposes only. They may show the style but not the exact size, which will be listed in the title and description, of the furniture or mattress listed. Product colours may vary slightly due to the photographic process and images may include optional extras, which unless listed as otherwise, are not included with the product. Our non-faulty returns policy is listed in our full Terms and Conditions.
STANDARD UK FREE DELIVERY*
7-10 Working Days*
Delivery is Free on most orders*
*Delivery to the following locations attract the following charges:
Highlands - £30 Charge
PA, KY, DD, IV, FK, PH, AB, KW
*I am afraid we are unable to provide a Delivery Service to*
BT (Northern Island), GY, HS, IM, IV14+, JE, PA20-78, PH19-44 - Any Channel Island and Any Scottish Isle**
HOW WILL MY GOODS BE DELIVERED?
The goods will be delivered to a room of your choice. Delivery is between the hours of 7am – 7pm Mon-Sun. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.
If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.
Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms
GENERAL DELIVERY T&C’s
We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.
It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements (We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer). Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarise themselves with the material and instructions supplied, that all the parts are present and that you have actually received the goods before committing to an installation date.
